Best Assistance 5.1.8

This mobile application exemplifies a cutting-edge, fully interactive platform designed to support beneficiaries of Best Assistance. Its sophisticated design combined with an intuitive interface facilitates seamless navigation, enabling users to access specific sections, utilize a range of functionalities, and obtain comprehensive information regarding their health insurance policies. Additionally, the app offers public access areas to keep users informed about the latest business news.

To improve the overall member experience, the application incorporates the following features:

• Downloads: Allows members to download lists of network providers categorized by county and insurer, enabling offline searches without requiring internet connectivity.
• Pre-Approvals: Enables members to view pending approvals that have been prepared but not yet finalized, organized by date.
• Approvals History: Provides access to historical approval records, sortable by date.
• Limitations: Displays specific limitations and exclusions related to the member’s benefits based on their policy.
• Medical File: Grants secure access to personal medical records and history, including diagnoses and episodes from first to most recent.
• Reimbursement Claims: Facilitates submission and monitoring of reimbursement requests directly through the app, with automated listing of required documents tailored to each reimbursement type (In-Patient, Out-Patient, Prescription Medicine, Doctor Consultation).
• Request for Pre-Approvals: Allows members to directly submit and track pre-approval requests with the Best Assistance medical team, who will liaise with designated healthcare providers and issue necessary authorizations.